Vatici's Customer support

Vatici offers expert product support to help you maximize the value of your Vatici Sales & Forecasting solution.
Two support options are available: Standard and Premier

Standard Support - peace of mind with quality support
  • Included in the Vatici's subscription price
  • Standard Support covers product support for Vatici administrators.
    End user support (Tier 1) will be handled by your Vatici administrator.
  • Expert Support: Receive timely application support from experienced technical representatives.
  • Improve Productivity Ensure questions are addressed quickly to improve productivity and increase sales efficacy.
Premier Support - increase value with prioritized account specific support
  • Customers with complex business processes or mission critical requirements should consider Premier Support.
  • This includes an assigned account manager who understands how the business utilizes Vatici in detail.
  • It also offers a premium service level agreement (SLA) for questions and issues regarding Vatici solutions.
  • Maximize forecasting impact: Receive proactive advice and consulting from an assigned account manager to leverage Vatici best practices to impact the bottom line.
  • Increase response times Maximize uptime with rapid access to dedicated support. Requests from customers with Premier Support receive the highest priority.
  • Understand and drive adoption Gain insight into trends through usage reporting and drive increased productivity of operations.
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